Store Policy

Thank you for shopping Moban’z Legacy. These policies explain how orders are processed, produced, shipped, and supported.

Customer Support

Post-delivery order issues are handled through Printify Connect. After your order is delivered, look for the support email sent on behalf of the store from customer@trackorder.site. Use the link in that email to report an order problem directly to Printify Support. For general Moban’z Legacy questions that are not post-delivery order issues, email mobanzsupport@gmail.com.

Order Processing & Fulfillment

Orders are processed within 2 business days after payment has been successfully received and cleared. Once processed, your order is sent to production. Production and shipping times begin after your order enters production.

Production

Most products are made to order and fulfilled by Printify. Production typically takes 2–5 business days after the order enters production.

Shipping

Estimated shipping time after production is typically 5–10 business days within the United States and 7–15 business days for international orders. Holiday periods, carrier delays, and other conditions outside our control may extend these estimates.

Damaged, Misprinted, or Defective Items

If an item arrives damaged, misprinted, or defective, use the Printify Connect support link sent after delivery to report the issue directly to Printify Support. Include the requested order details and clear photos so the issue can be reviewed for an eligible reprint or refund.

Cancellations

Cancellation requests must be submitted within 2 hours of placing the order. After that window, the order may already be moving into fulfillment and cancellation cannot be guaranteed. For pre-production order questions, contact mobanzsupport@gmail.com as soon as possible.

Sizing, Color, and Change of Mind

Because products are made to order, sales are final for wrong size selection, buyer’s remorse, minor color differences, or change of mind. Please review the product details and size information before ordering.

Shipping Addresses and Delivered Packages

Customers are responsible for entering a complete and accurate shipping address. For a post-delivery order issue, use the Printify Connect support link sent after delivery. If a carrier marks a package as delivered but it cannot be located, also check with the carrier and the delivery location.

International Orders

Customs duties, VAT, import taxes, and other destination-country fees are the customer’s responsibility.

Contact

For post-delivery order issues, use Printify Connect. For general Moban’z Legacy questions, email mobanzsupport@gmail.com.